💬 How Can We Help?
We're here to help you with any questions, issues, or feedback about EcoLink. Our support team is committed to providing you with the best experience possible.
What We Can Help With
📱 App Issues
Technical problems, crashes, bugs, or performance issues
🔐 Account Problems
Login issues, password reset, account recovery
📍 Location Services
GPS problems, location permissions, map functionality
💬 Messaging
Chat problems, notifications, friend connections
📸 Photo Upload
Image analysis, upload issues, AI recognition
🌍 Feature Requests
Suggestions, feedback, new feature ideas
Response Times
Critical Issues: Within 24 hours (app crashes, login problems)
General Support: Within 48 hours (feature questions, minor bugs)
Feature Requests: Within 1 week (suggestions, feedback)
Bug Reports: Acknowledged within 48 hours, updates as we work on fixes
Before Contacting Support
🔍 Quick Troubleshooting
- Restart the app - Close and reopen EcoLink
- Check your internet connection - Ensure you have a stable connection
- Update the app - Make sure you have the latest version
- Clear app cache - Go to Settings > Apps > EcoLink > Clear Cache
- Check permissions - Ensure location and camera permissions are enabled
Still having issues? Fill out the form below and we'll help you resolve the problem.